Monday, July 14, 2008

Conflict Management


Good communication goes a long way in preventing disputes, but there are as many ways of looking at the world as there are people in it. Disagreement is inevitable. Few of us relish dealing with disagreements or the conflict that may ensue, but when relationships clash-and they will-having good conflict management skills can make all the difference between good resolution and emotional escalation.

Some CEOs have a hard time knowing how to deal with relational conflict in their personal lives. In business, it’s appropriate to compete: to outsmart and out-argue rivals. Dealing with conflict is about securing a “win”. However, when conflict arises in personal relationships, the goal needs to be “win-win”. It’s not easy for every CEO to shift gears and meet the demands of their personal relationships in this way. It requires a different skill set.

Different Approaches To Conflict

Denial or Avoidance: Some people avoid conflict altogether. They tend to lack the communications skills necessary to promote mutual understanding in the first place. Preferring to keep everything pleasant on the surface, even if it means denying reality, which is entirely different from optimism, conflict avoiders would rather let issues go unresolved than risk having to deal with a potentially messy situation. You would rather pretend nothing was wrong than risk running into an obstacle that couldn’t be overcome. Over time, small problems both with health and in relationships will be come critical issues simply because you don’t want to face them sooner.

Stay tuned for more on approaches to conflict- and check out chapter 4 of my book The Healthy CEO for relational wellness

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